Shipping policy

Soil Rooted Remedies
Rooted in Nature. Guided by Wisdom.

Last Updated: September 15, 2026

Thank you for shopping with Soil Rooted Remedies. We take care in preparing, packaging, and shipping your order as safely and efficiently as possible.

This Shipping Policy explains our order-processing procedures, delivery expectations, shipping responsibilities, and how shipping issues are handled.

Order Processing

Orders are processed after payment has been successfully received and the order has been accepted.

Because many Soil Rooted Remedies products are handmade, small-batch, prepared in limited quantities, or made to order, processing time may vary by product.

Unless otherwise stated on the product page, most orders are prepared for shipment within approximately 3–7 business days.

Processing time is separate from carrier transit time.

Orders containing custom, made-to-order, specialty, educational-kit, seasonal, or limited-batch items may require additional preparation time.

If a product has a different estimated processing time, that information may be provided on the product page, order confirmation, or other applicable notice.

Business days generally do not include weekends or federal holidays.

Handmade & Small-Batch Products

Soil Rooted Remedies is a small-batch herbal and wellness business.

Certain products may be prepared, blended, packaged, labeled, cured, assembled, or otherwise completed after an order is placed.

Because of this, some orders may not ship immediately after purchase.

We appreciate your understanding that careful preparation is part of maintaining product quality and safety.

Shipping Rates

Shipping charges are calculated or displayed during checkout based on the available shipping method, package size, weight, destination, order contents, and other applicable factors.

Any shipping promotions, discounted shipping rates, or free-shipping offers are subject to the terms disclosed with that promotion.

Estimated Delivery Times

Any delivery date or transit time shown at checkout is an estimate only unless expressly stated otherwise.

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Soil Rooted Remedies does not guarantee a specific delivery date unless such a guarantee is expressly provided in writing.

Once a package has been transferred to the shipping carrier, shipping speed and final delivery may be affected by circumstances outside the control of Soil Rooted Remedies.

These may include:

  • Carrier delays

  • Weather

  • Natural disasters

  • Transportation disruptions

  • Labor disruptions

  • Holiday shipping volume

  • Incorrect routing

  • Carrier staffing shortages

  • Mechanical or logistical problems

  • Governmental delays

  • Security screening

  • Local delivery conditions

  • Other events outside our reasonable control

Shipping Carriers

Soil Rooted Remedies may use one or more third-party shipping carriers to deliver customer orders.

The carrier used may depend on the shipping method selected, destination, package characteristics, or availability.

Once an order has been accepted by the shipping carrier, the carrier assumes responsibility for transportation and delivery of the package.

Soil Rooted Remedies does not control the carrier's internal handling, routing, delivery schedule, claim process, investigation process, or final claim determination.

Tracking Information

When tracking is available, tracking information may be sent by email, text message, customer account notification, or another method associated with the order.

Tracking information may take time to update after a shipping label is created.

The creation of a shipping label does not always mean the carrier has physically scanned or transported the package at that moment.

Customers are encouraged to monitor tracking information after shipment.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Recipient name

Soil Rooted Remedies is not responsible for delivery problems resulting from an incorrect, incomplete, outdated, or improperly entered shipping address supplied by the customer.

If you discover an address error, contact us as quickly as possible.

We may be able to correct the address if the order has not yet been processed or transferred to the carrier.

Address changes cannot be guaranteed after fulfillment has begun.

Returned-to-Sender Packages

If a package is returned to Soil Rooted Remedies because of:

  • An incorrect or incomplete address;

  • An undeliverable address;

  • Failure to retrieve a package;

  • Refusal of delivery;

  • Carrier-access issues; or

  • Another circumstance not caused by Soil Rooted Remedies,

the customer may be responsible for any additional shipping costs required to resend the order.

Original shipping charges may be nonrefundable.

If a refund or store credit is approved for a returned-to-sender package, applicable shipping costs may be deducted where permitted.

Packages Marked Delivered

If carrier tracking shows that an order was delivered but you cannot locate the package, please first:

  • Check the delivery area;

  • Check entrances, porches, gates, mailrooms, parcel lockers, and other common delivery locations;

  • Check with members of your household;

  • Check with neighbors when appropriate;

  • Contact your local carrier or delivery office; and

  • Review any available delivery photograph or carrier notification.

A package marked as delivered by the shipping carrier is not automatically eligible for refund, replacement, or store credit.

Soil Rooted Remedies may assist with available documentation or a carrier inquiry when reasonably possible, but we cannot guarantee that the carrier will approve a missing-package claim.

Lost Packages

If tracking indicates that a package may be lost in transit, please contact Soil Rooted Remedies so that the available tracking and shipping information can be reviewed.

In some circumstances, a carrier investigation or claim may need to be opened.

Carrier investigations may require additional time.

Soil Rooted Remedies may assist with a shipping claim when reasonably possible; however, assistance does not guarantee approval, reimbursement, replacement, refund, store credit, or any other resolution.

The carrier determines its own claim outcomes.

Shipping Damage

Customers should inspect packages promptly after delivery.

If an order arrives damaged, contact Soil Rooted Remedies as soon as possible.

Please retain:

  • The damaged product;

  • Original shipping box or mailer;

  • Packing materials;

  • Shipping label; and

  • Any other damaged packaging.

Photographs may be required.

Do not discard packaging or damaged merchandise before the issue has been reviewed.

Failure to retain the package and damaged product may affect our ability to support a shipping claim.

Carrier Liability & Shipping Claims

Soil Rooted Remedies takes reasonable care when preparing and packaging orders prior to shipment.

However, once a package has been transferred to a third-party shipping carrier, transportation and handling are outside the direct control of Soil Rooted Remedies.

Soil Rooted Remedies may not always be able to obtain a satisfactory resolution when a shipping carrier is responsible for loss, damage, theft, delay, misdelivery, or another shipping-related issue.

Soil Rooted Remedies is not responsible for the decision, denial, reimbursement amount, claim-processing time, investigation result, or other final outcome determined by a third-party shipping carrier.

Assistance with a shipping claim does not mean Soil Rooted Remedies accepts responsibility for the carrier's actions.

A carrier's denial of a claim does not automatically require Soil Rooted Remedies to issue a refund, replacement, or store credit.

Where applicable, Soil Rooted Remedies may choose to provide an appropriate resolution in the form of:

  • Replacement merchandise;

  • Store credit;

  • Refund to the original payment method; or

  • Another reasonable resolution.

The appropriate remedy, if any, will depend on the circumstances, available documentation, carrier findings, product involved, and applicable law.

Theft After Delivery

Soil Rooted Remedies is not responsible for theft or disappearance of a package after the carrier has completed delivery to the address provided by the customer.

Customers are encouraged to use a secure delivery location whenever possible.

If you believe a delivered package was stolen, you may wish to contact the shipping carrier, property management, local authorities, or other appropriate parties.

Weather-Sensitive Products

Some herbal, cosmetic, body-care, balm, oil, wax-based, food-related, or other natural products may be sensitive to heat or cold during transit.

Temporary softening, melting, firming, separation, or texture changes caused by temperature exposure during shipment do not necessarily mean that a product is defective.

Where appropriate, the product may return to its expected consistency after being returned to a suitable room temperature.

Please contact Soil Rooted Remedies if you believe a temperature-related change has affected the safety or usability of your product.

Seasonal Shipping Delays

During holidays, major sales, severe weather, product launches, special events, or periods of unusually high order volume, both processing and delivery may take longer than usual.

We appreciate your patience during these periods.

Local Pickup or Local Delivery

If local pickup or local delivery is offered, the available instructions, location information, scheduling requirements, and eligibility will be displayed at checkout or communicated separately.

Orders designated for local pickup should not be collected until the customer has received confirmation that the order is ready.

Digital Products

Digital products, downloads, online educational materials, and other electronically delivered purchases do not require physical shipping.

Access instructions may be provided by email, customer account, download link, or another electronic delivery method.

Digital-product purchases are governed by the applicable Digital Products and Return & Refund policies.

Learner's Lab Kits

Physical Learner's Lab kits are shipped according to the processing period applicable to the specific class, program, or product.

For scheduled programs, customers should order by any published deadline to allow adequate time for processing and delivery.

Soil Rooted Remedies cannot guarantee arrival before a class or event when an order is placed after the stated ordering deadline or when carrier delays occur.

Combined Orders

Orders containing multiple products may be shipped together or separately.

If an order is divided into multiple shipments, customers may receive more than one tracking number.

Receiving only part of a multi-package shipment does not necessarily mean items are missing.

Shipping Fees

Shipping fees generally cover transportation and fulfillment-related costs and are separate from the cost of merchandise.

Except where required by law or when a shipping charge resulted from an error by Soil Rooted Remedies, original shipping charges may be nonrefundable.

Refused Deliveries

Refusing delivery does not automatically qualify an order for a refund.

If a refused package is returned to Soil Rooted Remedies, it will be reviewed under the Return & Refund Policy.

Shipping charges, return shipping charges, and other applicable costs may be deducted from any approved refund or store credit where permitted.

Changes to Shipping Methods

Once an order has entered fulfillment, we may not be able to change the shipping method.

Requests to upgrade, downgrade, redirect, intercept, or otherwise modify shipping after fulfillment has begun are not guaranteed.

Any additional carrier fees associated with an approved customer-requested change may be the customer's responsibility.

Order Issues Caused by Soil Rooted Remedies

If Soil Rooted Remedies ships the wrong product, omits an item, sends the order to an address different from the address supplied by the customer, or otherwise makes a fulfillment error before carrier transfer, please contact us promptly.

These situations will be reviewed separately from carrier-caused shipping problems.

Refunds, Replacements & Store Credit

Shipping-related claims do not automatically qualify for a cash refund.

Where a claim is approved, the resolution may be provided as:

  • Replacement merchandise;

  • Store credit;

  • Refund to the original payment method; or

  • Another appropriate remedy.

Store credit may be issued where applicable and permitted by law.

The appropriate remedy will be determined based on the circumstances of the claim, available documentation, carrier findings, product availability, payment method, and applicable law.

Contact Us

For shipping questions or order concerns, please contact Soil Rooted Remedies through the contact information provided on SoilRootedRemedies.com.

Please include your:

  • Name;

  • Order number;

  • Tracking number, when available; and

  • Description of the shipping issue.

Providing complete information helps us review the situation more efficiently.

Related Policies

Shipping issues may also be governed by the Soil Rooted Remedies:

  • Return & Refund Policy;

  • Terms of Service;

  • Privacy Policy; and

  • Any product-specific or program-specific policies disclosed at the time of purchase.