Privacy Policy

Soil Rooted Remedies
Rooted in Nature. Guided by Wisdom.

Last Updated: September 15, 2026

Soil Rooted Remedies respects your privacy and is committed to being transparent about how information is collected, used, shared, and protected when you visit our website, purchase products, participate in our educational offerings, communicate with us, or otherwise interact with our business.

This Privacy Policy applies to information collected through SoilRootedRemedies.com, our Shopify storefront, and related online interactions controlled by Soil Rooted Remedies.

Certain services, including Clinic scheduling, client portals, payment processors, shipping carriers, and other third-party services, may operate under their own privacy policies and terms.

Information We May Collect

Depending on how you interact with Soil Rooted Remedies, we may collect information such as:

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Mailing address

• Billing address

• Shipping address

Order and Transaction Information

When you make a purchase, we may collect or receive information concerning:

• Products purchased

• Order numbers

• Purchase dates

• Order status

• Shipping selections

• Transaction history

• Refunds

• Store credits

• Discounts

• Customer service communications

Payment information may be processed by Shopify, Shop Pay, payment processors, financial institutions, or other payment-service providers.

Soil Rooted Remedies does not necessarily receive or retain your complete payment-card information.

Account Information

If customer accounts are available, we may collect information associated with your account, including:

• Login or account identifiers

• Saved addresses

• Order history

• Communication preferences

• Account activity

Communications

We may retain information that you voluntarily provide when you:

• Contact Soil Rooted Remedies;

• Submit a website form;

• Send us an email;

• Request customer support;

• Ask a product question;

• Report a shipping issue;

• Participate in a survey;

• Submit feedback; or

• Otherwise communicate with us.

Product Reviews and Testimonials

If you submit a product review, testimonial, photograph, video, rating, or other user-generated content, some or all of the information you submit may be displayed publicly on our website or through the applicable review platform.

Please do not include information in a public review that you do not want publicly disclosed.

This includes:

• Medical information;

• Private health history;

• Medication information;

• Diagnoses;

• Personal identifying information;

• Information about children;

• Addresses;

• Telephone numbers; or

• Other sensitive personal information.

Soil Rooted Remedies may use reviews and testimonials for business, educational, or promotional purposes subject to applicable law, platform requirements, and any permissions required for the particular content.

Clinic and Health Information

The Soil Rooted Remedies online storefront is not intended to serve as a medical-record system or Clinic client portal.

Please do not submit detailed health histories, diagnoses, medication lists, laboratory results, medical records, or other sensitive health information through:

• Shopify product reviews;

• Public comments;

• General website contact forms;

• Product-question forms; or

• Other ordinary ecommerce features.

Clinic clients may be directed to a separate scheduling, intake, telehealth, documentation, or client-management platform for Clinic-related information.

Information submitted through those services may be collected and processed by the applicable third-party platform according to its terms, privacy practices, security procedures, and any separate Clinic privacy notices that apply.

Learner's Lab Information

Soil Rooted Remedies may collect information necessary to process registrations, provide educational materials, communicate with families, deliver physical kits, provide digital materials, and administer Learner's Lab programs.

Because some Learner's Lab programs may involve children or teens, we encourage parents or legal guardians to provide required registration and purchasing information on behalf of minors when appropriate.

Children should not independently submit unnecessary personal information through SoilRootedRemedies.com.

We do not knowingly seek unnecessary sensitive personal information from children through our general ecommerce website.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by Shopify or other technology providers.

This information may include:

• Internet Protocol address;

• Device type;

• Browser type;

• Operating system;

• Website pages viewed;

• Date and time of visits;

• Referring websites;

• Shopping activity;

• General geographic information derived from technical data;

• Cookie identifiers;

• Device identifiers; and

• Other website usage information.

This information may be used to operate the website, maintain security, understand website performance, improve customer experience, detect fraud, and measure marketing effectiveness.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, tags, and similar technologies.

These technologies may be used for purposes such as:

• Keeping the website functioning;

• Maintaining shopping-cart activity;

• Remembering customer preferences;

• Securing accounts and transactions;

• Measuring website traffic;

• Analyzing website performance;

• Understanding how visitors use the website;

• Personalizing certain experiences; and

• Supporting advertising or marketing where permitted.

Where required, customers may be presented with options concerning certain cookies or data-sharing activities.

Available privacy and cookie controls may vary depending on your location.

How We Use Personal Information

Soil Rooted Remedies may use personal information to:

• Process and fulfill orders;

• Provide products and services;

• Deliver digital products;

• Ship physical products;

• Process returns, refunds, replacements, and store credits;

• Communicate concerning orders;

• Respond to questions;

• Provide customer service;

• Administer Learner's Lab programs;

• Facilitate Clinic booking when applicable;

• Send requested communications;

• Maintain customer accounts;

• Prevent fraud and abuse;

• Protect our website and business;

• Maintain business records;

• Improve products and services;

• Analyze website usage;

• Comply with legal obligations;

• Enforce our policies and agreements; and

• Conduct marketing where permitted.

Marketing Communications

If you subscribe to marketing communications, Soil Rooted Remedies may send you information concerning:

• New products;

• Educational opportunities;

• Workshops;

• Classes;

• Events;

• Promotions;

• Farmacy releases;

• Botanica offerings;

• Learner's Lab programs;

• Clinic information; or

• Other Soil Rooted Remedies updates.

You may unsubscribe from promotional email communications by using the unsubscribe option contained in the applicable message.

Transactional communications concerning an order, account, appointment, or other requested service may still be sent when necessary.

SMS and Text Communications

If Soil Rooted Remedies offers text-message communications, messages may be sent only as permitted by applicable law and according to the consent provided.

Message and data rates may apply depending on your wireless provider.

Marketing text consent is not a condition of purchasing products unless expressly permitted by law.

Instructions for stopping applicable text messages will be provided where required.

How Information May Be Shared

Soil Rooted Remedies may share information with service providers when reasonably necessary to operate our business.

These may include:

• Shopify;

• Payment processors;

• Financial institutions;

• Shipping and delivery carriers;

• Email providers;

• Website hosting and technology providers;

• Analytics providers;

• Marketing platforms;

• Review platforms;

• Customer-support providers;

• Scheduling platforms;

• Clinic-management platforms;

• Digital-product delivery providers;

• Accounting or bookkeeping providers;

• Professional advisers; and

• Other vendors that assist with legitimate business operations.

Information provided to these parties is subject to their respective services, contractual obligations, privacy practices, and applicable law.

Shopify

Our online store is hosted through Shopify.

Shopify provides ecommerce technologies that allow Soil Rooted Remedies to display products, process orders, operate customer accounts, facilitate payments, analyze store activity, and perform other ecommerce functions.

Shopify may process personal information as part of providing these services.

Shopify's own privacy practices and consumer privacy information may also apply to information processed through the Shopify platform.

Shipping Providers

Information necessary to deliver your order may be provided to shipping carriers and delivery providers.

This may include:

• Recipient name;

• Shipping address;

• Telephone number when needed;

• Email information when required for delivery notifications;

• Package details; and

• Tracking information.

Shipping carriers may process this information according to their own privacy practices.

Payment Providers

Payments may be processed through Shopify Payments, Shop Pay, or other approved payment services.

Payment processors may collect information necessary to authorize and complete transactions.

Their privacy and security practices may apply independently of this Privacy Policy.

Third-Party Links and Services

SoilRootedRemedies.com may contain links to services or websites operated by third parties.

Examples may include:

• Clinic booking platforms;

• Social media platforms;

• Payment services;

• Shipping providers;

• Educational platforms;

• Link pages; and

• Other external resources.

When you leave SoilRootedRemedies.com and interact with another service, that provider's privacy policy may govern the information you provide there.

Soil Rooted Remedies is not responsible for the privacy practices of independently operated third-party websites or services.

Social Media

If you interact with Soil Rooted Remedies through social media, information may also be processed by the applicable social media platform.

Public comments, posts, tags, reviews, photographs, videos, and other public interactions may be visible to others.

Please avoid posting confidential or sensitive information in public social-media communications.

Business Records

Soil Rooted Remedies may maintain information for legitimate business purposes, including:

• Order records;

• Accounting;

• Tax records;

• Customer-service history;

• Shipping documentation;

• Refund records;

• Fraud-prevention documentation;

• Legal compliance; and

• Dispute resolution.

Information may be retained for the period reasonably necessary for these purposes or as required by applicable law.

Information Security

Soil Rooted Remedies takes reasonable administrative, organizational, and technological measures to protect information within our control.

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

Customers should use reasonable precautions when communicating sensitive information online.

Your Privacy Rights

Depending on where you reside and the laws applicable to Soil Rooted Remedies, you may have certain rights concerning your personal information.

These rights may include the ability to request:

• Access to certain personal information;

• Correction of inaccurate information;

• Deletion of certain information;

• Information concerning how personal information is used;

• Information concerning certain disclosures of information;

• A copy of certain personal information;

• Restriction of certain processing;

• Withdrawal of certain consent;

• Opt-out of certain marketing;

• Opt-out of certain data sharing, sale, or targeted advertising where applicable; or

• Other rights provided by applicable law.

Not every privacy right applies to every customer, business, transaction, or type of information.

Soil Rooted Remedies may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against a consumer for exercising applicable privacy rights.

California Privacy Rights

California residents may have additional rights under California privacy laws when those laws apply to the particular business activity and information involved.

Depending on applicable law, these may include rights concerning access, correction, deletion, disclosure, and certain uses or sharing of personal information.

A California privacy law may contain thresholds, exclusions, exemptions, and other requirements that determine whether a particular provision applies.

Nothing in this Privacy Policy is intended to reduce any privacy right that a consumer has under applicable California law.

Data Sharing and Targeted Advertising Choices

Where applicable, Soil Rooted Remedies may provide a mechanism allowing customers to opt out of certain sharing, sale, or processing of personal information for targeted advertising.

Available options may depend on:

• Your jurisdiction;

• Shopify settings;

• Technologies enabled on the store; and

• Applicable privacy law.

If a Your Privacy Choices, Do Not Sell or Share My Personal Information, or similar link appears on our website, customers may use that link to exercise the options made available through that feature.

Global Privacy Control

Where required or supported by applicable privacy settings, certain recognized browser-based privacy preference signals, such as Global Privacy Control, may be processed according to applicable law and the capabilities of the technologies used by our website.

Requests Concerning Personal Information

To submit an applicable privacy request, please contact Soil Rooted Remedies using the contact information provided on SoilRootedRemedies.com or use an available privacy-request mechanism provided through the website.

Please describe the request sufficiently for us to identify and respond to it.

We may request additional information when reasonably necessary to verify the identity or authority of the person submitting a request.

Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on behalf of another individual, Soil Rooted Remedies may request documentation confirming the agent's authority and may independently verify the consumer's identity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business;

• Our website;

• Products or services;

• Technology;

• Service providers;

• Privacy practices; or

• Applicable law.

The updated date appearing at the beginning of the policy identifies the most recent revision.

Material changes may be communicated through the website or another appropriate method when required.

Contact Us

Questions concerning this Privacy Policy or privacy practices may be directed to Soil Rooted Remedies through the contact information provided on SoilRootedRemedies.com.