Return & Refund Policy

Soil Rooted Remedies
Rooted in Nature. Guided by Wisdom.

Last Updated: September 15, 2026

At Soil Rooted Remedies, our products are prepared, packaged, and selected with care. Because many of our offerings include herbs, consumable goods, handmade body-care products, personal-care items, customized products, educational materials, and wellness services, different return and refund rules apply depending on the type of purchase.

Please review this policy before placing your order.

Herbal, Consumable & Apothecary Products

For health, safety, sanitation, and quality-control reasons, the following products are FINAL SALE and are not eligible for return or exchange:

• Loose herbs and herbal blends

• Teas and other ingestible products

• Tinctures and herbal extracts

• Herbal oils intended for personal use

• Balms, salves, ointments, lotions, and creams

• Soaps and personal-care products

• Hair-care products

• Bath and body products

• Intimate or womb-wellness products

• Custom-made or personalized herbal products

• Products that have been opened, used, altered, or removed from their original sealed packaging

• Any product that cannot safely be resold for health or sanitation reasons

Please carefully review ingredient information before purchasing.

Individual sensitivities, allergies, preferences, scent preferences, or reactions to an ingredient do not automatically qualify a product for a refund.

If you have known allergies or sensitivities, please review the listed ingredients and contact Soil Rooted Remedies with questions before purchasing.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

Contact Soil Rooted Remedies promptly if:

• Your order arrives damaged;

• An item is defective;

• You receive the wrong product; or

• An item is missing from your shipment.

When contacting us, please include your:

• Name;

• Order number;

• Description of the problem; and

• Clear photographs of the product and packaging when applicable.

Do not discard damaged products or shipping materials until your claim has been reviewed.

If the problem resulted from an error by Soil Rooted Remedies, we will review the circumstances and provide an appropriate resolution.

Approval is required before returning any product.

Shipping Damage & Carrier Claims

Soil Rooted Remedies takes reasonable care when preparing, packaging, and transferring orders to shipping carriers.

Once an order has been accepted and placed into the custody of a shipping carrier, circumstances involving transportation, handling, delays, loss, theft, misdelivery, or damage may occur outside the control of Soil Rooted Remedies.

Customers should report shipping damage or suspected carrier loss as soon as possible.

Photographs of the shipping container, packing materials, shipping label, and damaged merchandise may be required in order to document a claim.

Soil Rooted Remedies may, when reasonably possible, assist the customer with submitting or documenting a carrier claim. However, assistance with a shipping claim does not guarantee that the carrier will approve, reimburse, replace, or otherwise resolve the claim.

Shipping carriers independently investigate and determine the outcome of claims involving packages in their custody.

Soil Rooted Remedies cannot guarantee that a satisfactory resolution will be available when damage, loss, delay, theft, misdelivery, or another shipping issue is determined to have occurred while the package was under the control of the shipping carrier.

Soil Rooted Remedies is not responsible for the decision, denial, processing time, reimbursement amount, or other outcome of a claim decided by a third-party shipping carrier.

A carrier's refusal to approve or pay a claim does not automatically create an obligation for Soil Rooted Remedies to issue a replacement, refund, credit, or other compensation for loss or damage caused by the carrier.

Each situation will be reviewed based on the circumstances, available documentation, shipping records, applicable carrier policies, and any rights provided by law.

This section does not apply to damage, missing merchandise, incorrect merchandise, or fulfillment errors that occurred before the order was transferred to the shipping carrier and were caused by Soil Rooted Remedies.

Lost or Missing Packages

If tracking shows an unusual delay or a package appears to be lost in transit, please contact us so we can review the available shipment information.

If tracking shows that a package was delivered but you cannot locate it, please first:

• Check the delivery area;

• Check with members of your household;

• Check with neighbors when appropriate; and

• Contact the shipping carrier.

Packages marked as delivered by the carrier are not automatically eligible for replacement or refund.

Where a delivery dispute or lost-package claim must be investigated by the carrier, Soil Rooted Remedies cannot guarantee the carrier's findings or the outcome of that investigation.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Soil Rooted Remedies because an incorrect or incomplete address was provided, additional shipping charges may be required before the order can be shipped again.

Original shipping charges are generally nonrefundable unless the shipping error was caused by Soil Rooted Remedies.

Order Cancellations

If you need to cancel an order, contact Soil Rooted Remedies as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has entered preparation, production, packing, or fulfillment.

A cancellation cannot be guaranteed after processing has begun.

Custom products, made-to-order goods, prepared herbal products, personalized items, and other products created specifically for a customer may become noncancelable once preparation has started.

Orders that have already shipped cannot be canceled.

Unopened Eligible Merchandise

When Soil Rooted Remedies sells a physical item that is not otherwise classified as final sale, perishable, consumable, custom-made, sanitary/personal-care merchandise, or another excluded item under this policy, a return may be considered if:

• The return is requested within 7 days of delivery;

• The product is unused;

• The product is unopened;

• The product remains in its original packaging;

• The product is in resalable condition; and

• Proof of purchase is provided.

Prior authorization is required.

Do not mail a product back without contacting us first.

Unauthorized returns may not be accepted.

Return Shipping

Unless a return is the result of an error by Soil Rooted Remedies or the product has been confirmed as damaged, defective, or incorrect due to Soil Rooted Remedies, the customer is responsible for approved return shipping costs.

Original shipping charges are nonrefundable unless otherwise required by law or the refund results from an error attributable to Soil Rooted Remedies.

Approved customers will receive return instructions and the applicable return address before merchandise is sent back.

Learner's Lab Physical Kits & Supplies

Physical Learner's Lab kits may contain educational materials, craft supplies, herbal ingredients, personal-care ingredients, or other components.

Kits containing opened ingredients, consumables, sanitary products, customized materials, or used supplies are FINAL SALE.

An unopened physical kit may be eligible for return only when specifically approved under the unopened merchandise provisions of this policy.

Missing or damaged kit components should be reported promptly after delivery.

Digital Products & Downloads

Due to the nature of digital products, the following purchases are FINAL SALE once access, delivery, or download has been provided:

• Digital curriculum

• E-books

• Downloadable guides

• Printable materials

• Digital worksheets

• Digital classes

• Recorded educational materials

• Templates

• Other electronically delivered products

If you experience a technical problem accessing a purchased digital product, please contact us so we can assist with access.

A technical access problem does not automatically cancel the purchase.

Classes, Workshops & Educational Programs

Registration fees for classes, workshops, courses, and educational programs may be subject to the cancellation terms disclosed for that particular program.

Materials purchased or prepared specifically for a participant may be nonrefundable once those materials have been ordered, assembled, prepared, shipped, or otherwise committed to the participant.

Digital course materials remain subject to the Digital Products & Downloads section of this policy.

Any program-specific cancellation policy presented at registration will apply together with this policy.

Soil Rooted Remedies Clinic Services

Clinic consultations and wellness services are services rather than returnable merchandise.

Once a consultation or service has been provided, the service fee is nonrefundable.

Appointment cancellations, late arrivals, rescheduling, and no-shows are governed by the Clinic booking and cancellation policies disclosed during the appointment-booking process.

Herbal recommendations are individualized educational and wellness services. Purchasing a consultation does not guarantee a particular health outcome.

Products purchased following a consultation remain subject to the product provisions of this Return & Refund Policy.

Custom & Individually Prepared Products

Products prepared, blended, formulated, labeled, packaged, or otherwise customized specifically for an individual customer are FINAL SALE once preparation begins, except when the item supplied is incorrect, damaged, defective, or otherwise subject to rights provided by applicable law.

Allergies, Sensitivities & Personal Preferences

Botanical ingredients, essential oils, carrier oils, butters, waxes, herbs, and other natural materials may vary naturally in color, scent, texture, and appearance.

These natural variations do not necessarily indicate that a product is defective.

Customers are responsible for reviewing ingredient disclosures before use.

A dislike of fragrance, texture, color, taste, consistency, or other personal preference does not constitute a product defect.

If you experience an unexpected reaction, discontinue use and seek appropriate medical care when necessary.

Refund Processing

When a refund, adjustment, or other resolution is approved, Soil Rooted Remedies may issue the approved amount in the form of a refund to the original payment method, store credit, replacement merchandise, or another appropriate remedy, where applicable.

The form of resolution may depend on the nature of the issue, the type of product or service purchased, the circumstances of the claim, payment method limitations, carrier claim outcomes, and applicable law.

Store credit may be issued instead of a monetary refund where appropriate and permitted by law.

When a monetary refund is approved to the original payment method, Soil Rooted Remedies will submit the refund to the applicable payment processor. Financial institutions and payment processors control how quickly the refunded amount appears in the customer's account, and processing times may vary.

Issuance of store credit, replacement merchandise, or another approved remedy will satisfy the applicable approved refund or adjustment unless otherwise required by law.

Exchanges

Because many Soil Rooted Remedies products are consumable, handmade, personal-care, sanitary, customized, or otherwise unsuitable for resale, exchanges are not generally available for final-sale products.

When Soil Rooted Remedies has sent an incorrect item, we will review the order and determine the appropriate correction.

Proof of Purchase

Proof of purchase may be required for any refund, replacement, exchange, shipping claim, or other order adjustment.

Fraudulent or Abusive Claims

Soil Rooted Remedies reserves the right to investigate suspected fraudulent, deceptive, abusive, duplicate, or otherwise improper refund and replacement requests.

This does not limit any rights a customer has under applicable law.

Your Legal Rights

Nothing in this policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides a customer with rights greater than those stated in this policy, applicable law will control.

Contact Us

Questions about an order, return, refund, damaged product, or this policy should be directed to Soil Rooted Remedies through the contact information provided on SoilRootedRemedies.com.

Please contact us before returning merchandise so that we can determine eligibility and provide return instructions.